Privacy Policy
At Ybets Casino, protecting our players’ privacy is a fundamental part of how we operate. We are committed to handling all personal information responsibly, transparently, and in accordance with applicable laws, ensuring you can enjoy our gaming platform with confidence that your data is treated with care.
Information We Collect
Personal Data
When you create an account, make a deposit, or interact with our services, we collect information such as your full name, date of birth, residential address, email address, and contact telephone number. We also gather details required to process financial transactions, including payment method information and cryptocurrency wallet addresses where relevant. Any documents you submit for identity verification are collected solely for regulatory compliance purposes.
Technical and Usage Information
Our systems automatically record certain technical details whenever you visit our site. This includes your IP address, browser type, device operating system, pages viewed, time spent on the platform, and general activity patterns. We use this data to maintain the smooth operation of our services and to understand how our platform is being used.
How We Use Your Information
We use the information we collect to create and manage your account, process deposits and withdrawals, verify your identity, and prevent fraudulent activity. Your data also helps us provide effective customer support, personalise certain aspects of your gaming experience, and improve our overall services. Where you have specifically agreed, we may use your contact details to inform you about promotions, bonuses, or new features that may interest you.
Sharing and Disclosure
We do not sell your personal information to third parties. However, we may share data with carefully selected service providers who assist us in delivering our services. These include payment processors, identity verification partners, hosting providers, and professional advisers. Sharing only occurs when necessary and under strict contractual agreements that require them to maintain the security and confidentiality of your information.
We may also disclose personal data when required by law, regulatory authorities, or court order, particularly where this relates to responsible gambling obligations or anti-money laundering requirements.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enable essential functions such as account login, game performance, and security features. We also employ analytics cookies that help us understand visitor patterns and improve the user experience. You have the ability to manage cookie preferences through your browser settings, although please note that disabling certain cookies may limit your access to some features of the platform.
Data Security
We take the protection of your information seriously and employ appropriate technical and organisational measures to prevent unauthorised access, loss, misuse, or alteration. This includes encryption of sensitive data, secure servers, and regular security reviews. While no system can guarantee complete security, we continuously work to maintain a high standard of protection for all player information.
Your Rights and Choices
You may request access to the personal data we hold about you, ask for corrections to inaccurate details, or request deletion of your information in certain circumstances. You can also withdraw any marketing consent you have previously given. To exercise these rights, simply contact our customer support team, who will respond in a timely manner and in accordance with legal requirements.
Data Retention
We retain your personal information only for as long as it is needed to fulfil the purposes described in this policy or to meet legal and regulatory obligations. Once retention is no longer necessary, we securely delete or anonymise the data.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Any revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically so that you remain informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data, please reach out to our support team through the live chat or email options available on our website. We are here to assist and will respond as promptly as possible.